Welcome to the Used Car Mis-selling Group Action.

We are collecting details of affected consumers that have been mis-sold second hand ex-hire, ex-lease, ex-fleet cars who were not informed about the car’s previous use by the manufacturer or dealers they purchased from.

By withholding such information from the purchaser, we will allege that the purchaser was mis-sold their vehicle and may be eligible to compensation.

We intend to bring this claim on a guaranteed no win no fee basis, meaning that that there will be no upfront cost to you. 

The claim is not limited to one manufacturer but all major motor manufacturers and their approved dealership network in the UK.

Major motor manufacturers have used car website and all of them that we have reviewed contain no detailed ownership history of their vehicles, and therefore do not inform customers if the vehicle  was an ex-hire, ex-fleet, or ex-business car. Each manufacturers is responsible for the content of their web-site and each has intentionally chosen not to include a section showing the ownership history.

This is an intentional and blatant way of omitting to inform consumers of the many hundreds of thousand of ex-hire, ex-fleet and ex-business cars they push through their used car websites and approved dealerships each year.

In 2009 there were 400,000 ex-hire cars alone sold in this way, and that figure has gone up year on year. This figure does not include ex-lease and ex-fleet cars which were also sold this way, meaning that approximately 1 million vehicles have been sold in this way each year since 2008 (when the regulations came into force). As these regulations also applied to vans, there are approximately 9million affected consumers out there that were victim to this criminal breach that could be due compensation.

Failing to disclose and actively concealing such material information to consumers to enable them to make an informed decision in relation to the purchase of a big ticket item, such as vehicles in this instance is a criminal offence and a breach of the Consumer Protection from Unfair Trading Regulations 2008 (CPR’s) and a breach of the Misrepresentation Act 1967. We believe this is likely to become the next big mis-selling scandal and that affected consumers may be eligible for compensation of between 25% – 100% of the purchase price paid for their vehicle.

On top of this affected consumers are entitled to Damages under the CPR’s.



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How to tell if you have been mis-sold a second hand vehicle

If you bought your car by finding it on a manufacturers used car website or though a manufacturers approved dealership and it was between 6 months and 2 years old when you bought it, you may well have been mis-sold an ex-hire, ex-lease, ex-fleet or ex-business vehicle.

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Check Your Log Book (DVLA V5C certificate) document

Check sections 2.1 and 2.2 of your log book. It may contain the name of a hire car company or a fleet / business. Even if the ownership history of your vehicle it is not clear from this information you may still have a claim, as mis-leading information is frequently entered so as not to alert potential buyers to the hire company or fleet status.

In many instance of this deception, motor traders do not show purchasers the V5C log book, so that even if you were to know to check this, you would not have been able to. Quite often this document is sent to purchasers after the purchase has been made, meaning that even if you checked this when you received it, the purchase would already have been completed.


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V5C log books are often supplied after purchase or not shown at point of sale

Some of the hire car companies used different names to put in the log book, meaning that consumers wouldn’t immediately know by the name that the car was, for example,  ex-hire car and had been driven by hundreds if not thousands of people before it was sold to an individual. For example National Car Rental, which is owned by Europcar.  Registered vehicles in the name of Provincial Securities Ltd a front or phantom company, a company, it owns but does not conduct business, and would not be recognisable to consumers.

A spokesman for the hire firm Enterprise, which uses the abbreviation ‘ERAC’, said: ‘We use ERAC for ease of administration.
Manufacturers on the other hand only register the car in the leaser’s name. When it is bought back from the lease, this is not entered in the log book, therefor falsely representing the number of previous owners the vehicle has had.

Next Steps…

if it appears that you were mis-sold a a used ex-hire or ex-fleet vehicle, register an interest in joining a prospective group action, please complete the contact form on this web-site.

Click here to submit your claim